Received Damage Policy for Dry Cleaning Service (Australian Standards)
Effective Date: January 3, 2024
At Bells dry Cleaners, we are committed to providing a high-quality dry cleaning service and ensuring the safe handling of your garments. To maintain transparency and accountability, we have established the following policy regarding items received with damages:
Identification of Damages
Upon the arrival of your items at our facility, we will thoroughly inspect and document any damages, stains, or issues.
We will use photographs to record and document any pre-existing damages, stains, or issues. These photographs will be stored in our system and sent to you via email for your records.
Confirmation and Acknowledgment
Once we have identified and documented any damages, you will receive an email containing photographs and descriptions of the damaged items.
It is your responsibility to review the email and confirm the accuracy of the documented damages.
To proceed with the cleaning process, we require your acknowledgment of the documented damages. You can confirm your acknowledgment via email or by contacting our customer support team.
Non-Acknowledgment
If we do not receive acknowledgment from you within 1 business days after sending the email containing the documented damages, we will consider the item unacknowledged.
Unacknowledged items will not be processed for cleaning.
We will return unacknowledged items to you in the same condition they were received at your expense. The cost of returning uncleaned items will be borne by the customer.
Customer’s Responsibility
It is your responsibility to review the received damage email promptly and ensure that the documented damages accurately represent the condition of your items.
If you disagree with the documented damages, please contact our customer support team immediately to resolve any discrepancies.
Resolution of Discrepancies
In case of any disputes regarding the documented damages, we will work with you to reach a fair and reasonable resolution.
Our goal is to maintain transparency and provide the best possible service to our customers.
Exclusions
This policy applies only to damages or issues that are identified at the time of receiving your items.
Damages that occur during the cleaning process or while in our possession will be covered under our Refund Policy.
By using our dry cleaning service, you agree to comply with this Received Damage Policy. We appreciate your trust in us, and we are dedicated to ensuring the safe handling of your garments.
If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team for clarification.
Thank you for choosing Bells Dry Cleaners.
Sincerely,
Bells Dry Cleaners
3/5 Badham St, Dickson ACT 2602, Australia
3/59 Cameron Ave, Belconnen ACT 2617, Australia
https://bellsdrycleaners.net.au
(02) 6262 5322 – Dickson
(02) 5136 6805 – Belconnen